We have a caradco windows in our home.
One window has a broken channel balance. The bottom hole that accepts the window pin broke off (near #10 in the picture).
Is this something you can replace?
Thanks,
Bob

Hello,
To remove and install new friction shoes, you'll need to remove the sashes first and gently pull the vinyl jamb liner from the window. With the jamb liner out, slide the spring and 15-104 friction shoe out. Now, hook on the new friction shoe to the spring and slide both the shoe and spring back into the jamb liner. Unfortunately, we don't carry the track cover but you may be able to find one at a local hardware store. Thank you!
Unfortunately, we do not carry replacement balance springs that work with the Caradco friction shoe. If you have wood windows, I would recommend reaching out to a local millwork that may be able to supply replacement jamb liners for your window.
I'm sorry that we won't be able to assist with this repair but please let us know if you have any other hardware questions. Thanks for posting.