Tom from SWISCO responded:
April 16, 2019
Hello! I believe we can replace this, yes. Is the shoe the only thing that has broken? If so, see our 15-224 inverted link. This actually just pops on and off. See the video below for more detail. If you do need an all new balance, though, then it will have to be a special order. Let me know if that's what you want to do and we can work from there! |
Tom from SWISCO responded:
April 17, 2019
You got it! I just have a few follow up questions so we can iron out all the details of this custom order. First, what do you have at the top of your balance? Is it a hook or a screw tab? That will determine whether our replacement balance can attach to the top of your window. Our S795-26 comes with a screw tab by default but we can swap it our for a 15-198 hook if necessary. Next, can you tell me the exact weight of your sash? Your stamp is a little confusing and I want to make sure we get you the proper spring calibration. Once I have this information, I can email you an order link and price quote for 2 of these. |
Tom from SWISCO responded:
April 22, 2019
Great! We await your return, then. Once I have that info I'll shoot it over right away. Thank you, of course, for considering us with your business. It means a lot! |
Tom from SWISCO responded:
April 30, 2019
Awesome, that makes things a lot easier. I was worried it'd be something heavy but this sash weight can easily be supported by a 26C option. I'll go ahead and shoot over that order link I mentioned. Let me know if you have any questions! |
Tom from SWISCO responded:
May 6, 2019
Thank you! That means a lot to us. Please let us know how it works out. |