Channel balance replacement

Thank you for reaching out to us! We may have a replacement for this channel balance but I'm afraid I can't identify what Series you have. I would need to see clear photos of the top and bottom fittings in order to help. Can you also weigh your sash and tell us its precise weight? That will allow me to determine the proper spring strength calibration. 

Thank you for the additional photos! This is a huge help. It looks like you have either the S380-26 or S385-26 channel balance depending on the depth of the bottom fitting. You'll need to measure as shown below to see which Series matches best.  

Comparison of the S378, S380 and S385 balance shoes.

The sash is the glass panel that moves up and down, not the channel balance itself. A common bathroom scale will suffice! 

For me to determine the appropriate spring strength option, I'll need you to weigh the window sash on a scale and tell me its precise weight. Your 25 9 stamp is outdated and doesn't match any of our options which is why it's important we have the weight of the sash. 

We actually need you to weigh the window sash, not the channel balance. The weight of just the balances themselves doesn't help us determine the proper strength calibration, unfortunately. 

Yes, that is correct! No need to apologize! I understand how tricky these terms can be. 

Thank you very much for getting that for us. With a 30-pound sash, you have two choices: the 2560 or 2565 spring strength option. I'll go over the differences. The 2560 option can carry a sash weighing 28 to 30 pounds and the 2565 option can carry a sash weighing 30 to 33 pounds. The decision is ultimately yours! 

My pleasure! Our return policy can be found here.