Bob from SWISCO responded:
November 8, 2021
Hi Christina. I'd be happy to help. I do agree it's likely the coil balance assembly snapped. The video below shows how to remove and replace coil balance systems and will give you a general idea of how to remove your components for a better look. Does the pivot shoe resemble, that nylon block at the bottom from which the window can tilt inward, resemble our 15-215? If so, you can just use all new S140-9 9 pound Coil Balance assemblies. Let me know if you have further questions. |