Cord broken

A home owner from Haiku, Maui; Hawaii. says:
October 19, 2021
Cord broken. No markings other than the code in the enclosed photo.

Length = 18"

14 year old.
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Paul from SWISCO responded:
October 19, 2021

For your 18" side load balance, you have either the S380-18 with a 1" depth bottom shoe, or S385-18 with a 1-3/32" bottom shoe. You'll need to measure as shown below to determine which one you'll need. In either case, the spring weight for 17 4 is our (1740).

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from Haiku, Maui; Hawaii. says:
October 19, 2021
Hello Paul...

Thanks for the quick reply. My rulers are not marked for 32nd increments, so I took a photo of the bottom shoe. From the bend of the plastic tab it looks like 1", but the tab is bent a bit outward.

3/32 is such a small increment, I thought I'd let you decide the exact measurement.

Thanks again for the quick reply...

Darrell
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Paul from SWISCO responded:
October 20, 2021

I'm afraid it's difficult for us to discern the depth measurement from a picture of a ruler. You will have to use your best judgement and work from there. 
A home owner from Haiku, Maui; Hawaii. says:
October 20, 2021
Okay... I'm going with the 1" S380. btw... your videos are very informative. I watched several of them on your YouTube channel. Thanks again Paul for your help.
18" Series 380 Channel Balance
18" Series 380 Channel Balance
S380-18
$9.34
18" Series 385 Channel Balance
18" Series 385 Channel Balance
S385-18
$9.34
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