Correct Window operators replacement ?

A home owner from Levittown NY says:

Hello I recently ordered truth 39-317 and 39-318 cranks from you as a replacement for the above attached pictured cranks for my very large casement window and they are too short to close the windows fully. The attached pictures show the ones that properly close the window but they keep failing and pulling the operators apart from the middle causing the gears not to engage. Not sure if a different operator is better but I definitely need the proper replacement to be able to use the window until those operators fail again. 

William 

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Emily from SWISCO responded:

Hi, William.

Take a look at our 39-171 and 39-172 operators instead. Carefully look over our dimensions and compare them to yours to see if this matches up to your original assembly. You can also see our return policy here.

Dimensions for 39-172
Dimensions for 39-172
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
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Anatomy of a casement window
Anatomy of a casement window
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How to identify casement and awning operators
How to identify casement and awning operators
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