Bob from SWISCO responded:
February 3, 2020
Thanks for posting. It looks like the entire casement operator is damaged and needs to be replaced. Now unfortunately, GU operators have been discontinued and are no longer available; but we still might have a substitute that could work for you. To have a better idea if that's the case, can you remove the operator from the window and show us its entirety, including the link arm(s)? From there, we'll have a better idea if we can help you. Many thanks. |
Bob from SWISCO responded:
February 4, 2020
Thanks for getting back to me. See the video below that details how to replace the discontinued GU Operator with our 39-316 Dyad Operator. See if you could apply this to your window. Let us know what you think. |
Bob from SWISCO responded:
February 5, 2020
yes, if you believe you could apply it to your window. If you have not looked at the video I previously sent you, take a look at the video and let us know if any other questions come up. |