Crank repair or replace

A quick learner from Michigan, USA says:
July 19, 2022

the crank opens the window but will not close unless you are on the outside pushing the window.

if possible please identify and let me know if it can be repaired or if i need to replace. i had previously ordered the incorrect one i would like to exchange if i need to purchase another one. 

thank you

mike

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Casey from SWISCO responded:
July 25, 2022

Hello,

I would recommend starting by comparing the dimensions shown on the 39-014 and 39-028E product pages to your original assembly. You can also find our return policy here for the operator that you ordered originally. Take a look and see what you think. 
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-014
$20.70
Ellipse Style Single Arm Operator, 9-1/2"
Ellipse Style Single Arm Operator, 9-1/2"
39-028E
$20.70
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