Crank slipping

A quick learner from Chicago, IL says:
Having hard time cranking the window open and close, sometimes it won't even move, like it's literally stuck so I'll have to manually pull the window or push it to help with the crank
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Emily from SWISCO responded:

Hi there!

Your operator looks similar to our 39-027E and 39-028E. Carefully review our dimensions and compare them to your current operator to see if they match up for what you need. If they differ in any way please let us know exactly how. 

Thank you! 

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