Crank to hinge not working on casement window

Question

Hinge is marked Entryguard Truth 31538A L

Casement window has two panels, each with their own lock and crank hinge mechanism.

Panel on left side (looking at window from outside) mechanism isn't working right. I can crank window open but cannot crank it shut. I can push it shut with my hand from outside and lock it. Crank falls out of housing on inside window sill.

I can't find a window company to do repairs and will probably have to do it myself. Please advise. Thank you for your help. I'm wondering if I just need the crank or need to replace the whole thing. Willing to do whatever needed to get it repaired.

Emily · Accepted Answer

Hey there!

Thanks for reaching out to us. Your operator appears to be stripped. The 39-031 or 39-155 look like comparable options. I recommend you compare our specifications with yours to see if one of them matches up. We also have a video that will go over the replacement process.

Dimensions for 39-031

Dimensions for 39-155