Hello,
It looks like you need S795-26 (26D) balances with the 15-198 pulley clip attached. To get started, we'll need to confirm the number of balances that you need, with the minimum being two.
Also, please note that your balance appears to use the smaller 15-194 T-lock, while the custom balances will come with the 1-1/4" width 15-195. You'll need to purchase the 15-194 shoes as well and follow the video below to swap out the originals. Thank you.
Great, we just sent over an order link and price quote for your custom balance`, which will come with the 15-198 clip attached to the pulley cord. As for the T-lock shoes, they can be added to the same order directly from our website once you add the custom balance link to your cart. Take a look and let us know if you need anything else!
Could you show us a photo of a pulley clip from an undamaged balance still installed in the window jamb? That would help us confirm the type of clip needed for your replacement balances.
Thanks for getting back to us. It looks like your pulley clip is just a bent version of the crew tab that comes with the stock S795-26, so it won't need to be a custom order! You'll just need to purchase the S795-26 (26D) balances directly on our website, as well as the 15-194 T-lock shoes to swap out the stock 15-195 shoes that come with the balances. Just let us know if you have any other questions.
We're happy to help and appreciate your business! We'll be here if you need anything else.
The holes for your nylon screw plugs may be worn and enlarged, preventing the screw plug from holding the balance in place. You can order a new 26-200 plug or use a long #8 screw around 1-1/2" to anchor the balance screw tab to the wood frame behind the vinyl window.
We can't be sure why this occurred but I can tell you that we recommended 26D strength options based on the 26D stamped on your original balances. The 26D balances are calibrated to support a window sash between 22-26 lbs. It would be a good idea to weigh your sash to confirm that it falls within the supported weight range.