Custom Balance inquiry

Thanks for reaching out! There is a chance that we can supply you with the replacement Series 795 balances you are searching for however, there is a bit more information I'll need to confirming pricing and availability. Although, I cannot make any guarantees.

To start, I'll need to know the stamp from the metal channel of the balance. This is what indicates the weight range the balance needs to be able to carry to support the weight of the sash. If there is no stamp on the balance(s), I'll need to know the exact weight of the sash.

Please let me know if you have any questions.

I'm sorry to say that the dimensions will not help to determine the window because they do not account for the weight of the glass panes in the sash.

I am happy to provide you with an order link for the requested balances for a 22lb window, however, in the event that the window is heavier or lighter, you will not be able to return the balances. Custom orders are non-refundable and cannot be returned to us.

This means that if you do happen to go to the property and they are incorrect, you will need to obtain the window weight and order the correct set of balances.

Please confirm that you would like to move forward with this order.

In checking the details of your balance to confirm pricing and availability, I did notice that you said the sash (window) has a height of 31-7/8". I apologize for missing this before but a sash of that height wouldn't typically have a balance of that length.

Did you confirm the 60" measurement from the balance itself?

The length of the balances you've confirmed still does not seem suitable for a window with a height of 31-7/8".

To confirm that these balances will be a situatable replacement, you'll need to find and remove an undamaged balance from a window so that you can get the accurate measurement for the length of the balance. You'll also need to confirm the he diameter of the balance channel/tube (which should be 1/2"), as well as the width of the bottom T-shaped attachment; it will either be 1" or 1-1/4" across the bottom of the T shape.

Take a look at the video below for instructions on this balance conversion and the information you'll need to determine the correct balances. Let me know if you have any questions.

Thanks for confirming. You'll need the S795-31 channel balance with a 31C stamp for your 22lb window. 

This balance has a screw tab attached to the top and a 1-1/4" Closed Cam, T-Lock Balance shoe attached.

Please let me know if there is anything else I might be able to assist with.

I'm happy to help! Please feel free to reach out with any other hardware repair projects you may have.

Please let me know if you have any questions.