Do I have to replace my entire window?

A home owner from Virginia says:
We cannot find these anywhere and the windows are not that old. I called a window company and they told me I had to replace the entire window? I have 8 windows that need these pivot locks! Please help! We move in 2 weeks and these need to be replaced.

Thank you!
Thumbnail of the uploaded file named 3887F278-3AD4-4B67-8944-E9ECED5DBAA5.jpeg
Thumbnail of the uploaded file named 3C2916B0-3E65-41DB-B7B3-CCC1F8077966.jpeg
Thumbnail of the uploaded file named 72587151-E490-4001-A154-51EC7148C454.jpeg
Profile picture of Casey
Casey from SWISCO responded:

Hello,

The good news is, you don't need to replace the window. This is a t-lock shoe similar to our 15-194 but, unfortunately, ours won't work with your balance due to the groove in the front of your shoe that ours doesn't have. 

For this reason, you'll need to replace the balances with our S795 channel balances with a 1" 15-194 to replace the stock 1-1/4" 15-195 that the balance comes with. Keep in mind that our balances install using a screw tab and many of these types of balances use hooks that anchor the balance to the jamb. If yours uses a hook, you may be able to adapt your window to use the screw tab using the 26-200 screw plug if the cut out where the hook installs is square. Take a look and see what you think. Thank you!

How to install the 26-200 Screw Plug
How to install the 26-200 Screw Plug
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.