Double hung channel balances

Home Owner from LADERA RANCH, CA
Dear Swisco team,As shown in the attached photo, the spring doesn't move along when raise the window. I believe I should replace channel balancesPlease see below and let me know if you have any questions 
1. length of the metal channel without nylon is 81.5cm ( 32.08 inchese)
2. It seems like the clips on one side of my double-hung window aren’t working properly. Is it possible to purchase just the clips? (Please see attached)Please advise. 
 
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2 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for posting! The balances you have here can be replaced with either the S380-33 or the S385-33 channel balances, which are 33" balances. To determine which of these is the correct balance for your window, you'll need to confirm the measurement for the depth of the bottom shoe. You'll also want to be sure to double check the length.

You can select the 3260 stamp option which will support a sash weighing 32 to 35lbs.

I believe the clip you are referring to is the take out clip. This can be replaced with the 16-002.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

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