Double hung tilt in wood sash

Hi there, Kevin. The part you are showing that is attached to the balance channel cord is a 15-014 balance knife lock shoe. You will have to remove both sashes and the jamb liner to slide out the balance from the jamb liner track. The balance channel may be hooked at the top with a clip that looks like either the 19-029 or 19-030 s-clip.

We're happy to help, of course! If the metal balance channels aren't bent, and the springs and cords are still intact, then you can just replace the shoes, yes. You will need self locking pliers to hold the cord firmly while you replace the shoes. It can be a little tricky, since this cord is under a lot of pressure from the spring and can shoot right out of your grip if you're not careful. I'd also recommend safety goggles just to be sure. Pull the old shoe out about 6", lock the cord at the balance channel with your locking pliers, then you can switch the shoes out. Once you're done, make sure you're holding the cord firmly when you release your locking pliers.