Double hung tilt with broken spiral balancer plastic ends

Contractor from USA
a customer has a 1980s tilt out double hung, enclosed are 2 pics, one of a shoe? that attaches to sash, the other of a broken plastic circle attached to the spiral balancer,
the round shoe seems to fit into the broken plastic circle.
User submitted photos of window hardware.
4 Replies
Paul
Paul from SWISCO
SWISCO
Expert
Looks like you need a new pivot shoe. Compare the width and thickness of yours to our 15-046. This may be what you want, but ultimately it comes down to dimensions.
Quick Learner from US
Does this additional picture help?
Tom
Tom from SWISCO
SWISCO
Expert
Your new picture appears to be the same as the one in your first post. I'm afraid that doesn't narrow it down. You will need to remove your old shoe and measure it as carefully as you can, then compare those measurements to the 15-046 dimensions we show.
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