i recently purchased parts (order #1740138) from your company, but they were the wrong parts. The pictures above show the part that i need. the metal bar has broken in half on all the bottom sections of the windows (4) and the part on the top section of the window are about to break. I will need 16 pcs to fix the windows. also, pic 3 shows the coils with a separate piece that separates when window is opened/closed. I am needing 4 dual coil balances. Finally, I also need the part shown in pic 1 and need 2 sets or 4 latches/locks. Thank you for your help and i hope my pics and notes make sense. Please feel free to call me if you have any questions.
Sincerely, Scott
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Tom from SWISCO responded:
October 26, 2021
Hi there, Scott! Your balance system appears to match our Series 140, which is designed to work with either the 26-398 or 26-405 pivot bar. Review the hole positions of both to determine if either will be compatible with your window. I'm certain that both will fit in your pivot shoe, but less certain which will fit in your sash. |
