Extended-Travel Channel Balance Quote

Thanks for reaching out to us. We're happy to look into this but we'll need more information. Can you upload photos of the balance including the shoes? What is the length of the metal channel? We may need more information and photos after that, depending on what you have, but we have to know what we're dealing with first. 

Thank you for getting back to us. It looks like the top fitting broke off this balance. Do you have an undamaged version we could see? 

Thank you kindly for the additional photos. Your balance may be a match for the S380-29, S385-29, or S378-29. The difference lies in the bottom shoe so you'll have to measure as shown below.

You may also need the 2840 stamp option based on your 28D stamp but you can always weigh the window sash to confirm it falls within the weight range. A pair of balances with the 2840 stamp can support a sash weighing 23 to 28 pounds. 

Comparison of the S378, S380 and S385 balance shoes.

I'm happy I could be of help, Trace! Please don't hesitate to reach out if you need anything else.