The part 82-033 is not what expected to receive.
I need the whole locking mechanism not just the handles.
Maybe I did not order the correct part or am I missing parts?
This is what I am trying to replace.
Tom from SWISCO responded:
October 17, 2022
The 82-033 set only comes with what you see in its product photos: an interior handle, an exterior handle, and a thumb lever. It does not come with a lock of any type, so you definitely just bought the wrong part. Another problem is that your door handle actually has a very peculiar design. It looks like the frame-side component is a peg that fits into a hole in the operating panel. That somehow locks the door, though I can't really determine how. I can only confirm that we don't sell anything that works like that. The only thing we have that may work is our 82-005, which is a surface-mount handle; that means it has its own self-contained mortise lock so that it doesn't have to interact with anything already in the door. The catch is that you will have to drill new holes to mount both the handle set and the keeper. The video below will show you how it works. |