Having trouble with Empire Pacific channel balance

A quick learner from Oregon says:
I have a question about this balance. I'm working on a Empire Pacific single-hung vinyl window in which both the balances terminal plastic parts are broken, top and bottom. I was able to remove one of the balances, but the other has snapped two stops in half rather than release from the window sash. Can you give me any guidance on how to get the balance out when the frame stop won't pull it? thanks in advance.
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Paul from SWISCO responded:
Thanks for posting. If I understand your problem correctly, then I think you will need a heavy flat tip screw driver and force down the balance below the take out clip (it should look like our 16-002). Then, you'll need to pop that take out clip open to hold the balance in place once you release it so that you can remove the sash. Two people might be required for this procedure.

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