Help identifying replacement parts for double hung window

Handy Person from Michigan
Stamping on balancer reads 26C BSI TH. The sash fell down. I was able to extract the right balance assembly which seems to be intact (not sure), and the left balance is stuck in the top half of the window track. Not sure which parts to order or exactly how to replace.
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Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thanks for reaching out to us. The S795-26 with the 26C stamp option looks like a match. However, this must be a custom order since yours uses the 15-198 hook for installation. Depending on the shape of the hole the hook inserts into, there might be a workaround. Can you show me a photo of that? 

Handy Person from Michigan
Is it this hole up at the top?
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

It looks like the hole at the top of the very top of the window track is square-shaped. We're used to this hole being more centered in the window track but I wonder if it could just be a trick of the angle. With that said, have a look at the 26-200 screw plug along with the video below and see if you think this could work for you.

We'd also be happy to supply the S795-26 with the 15-198 hook attached via custom order. Just let me know the quantity you'd like and I can draft a price quote. 

Handy Person from Michigan
The hole is square, I just can't get it in the photo (I can barely see the whole thing myself because it is so far forward). The window worked great previous to the malfunction.

Can I get a quote on the S795-26 with the 15-198 hook attached via custom order? And is there any way to work with the square hole and an adapter of some sort to where I can just use the S795-26 as it is?

I would like 2 please. I plan to replace both sides of the window.
Emily
Emily from SWISCO
SWISCO
Expert

Certainly! I'll email you a purchase link and price quote for (2) S795-26 balances with the 26C stamp and 15-198 hook attached. You can use this to place an order on our website. Note that the 15-195 is the default shoe this balance comes with so you'll want to ensure the old one matches this. 

As for the square hole, you should be able to use the 26-200 screw plug and stock S795-26 balances as mentioned above. You can place an order for these parts on our website if you decide to go this route. 

Handy Person from Michigan
Can I get a renewed quote for (2) S795-26 and (2) 15-198 top hooks? I had someone try to fix with my existing hardware and the plastic pieces were old and brittle and they broke.
Emily
Emily from SWISCO
SWISCO
Expert

Of course. I've just sent the purchase link to your email for your review. 

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