Looking for replacement balances

A home owner from San Clemente, CA says:
October 17, 2020
Hello,

I have to replace the part in the picture and I have no idea how to call it...

On the part there are the following markings:

27 4
B.S.I
0L

What should I order from SWISCO?

Thank you,
Claudio
Thumbnail of the uploaded file named IMG_20201017_093137831.jpg
Thumbnail of the uploaded file named IMG_20201017_093259165.jpg
Thumbnail of the uploaded file named IMG_20201017_093155912.jpg
Thumbnail of the uploaded file named IMG_20201017_093203811.jpg
Thumbnail of the uploaded file named IMG_20201017_093210717.jpg
Profile picture of Casey
Casey from SWISCO responded:
October 20, 2020

Hello,

With this combination of attachments, you could have either an S380-28 or S385-28 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2740 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.



Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from San Clemente, CA says:
October 20, 2020
Hi Casey,

Thank you for your message. I just measured and it is 1". So, now I am going to order the S380-28 with the 2740 spring strength options. Sorry for my following question, but I am really ignorant about the field: Is the spring already installed, or do I have to assemble everything?

Best regards,
Claudio
Profile picture of Casey
Casey from SWISCO responded:
October 21, 2020

No problem. Our balances come fully assembled with the pulley, spring and end attachment as shown on the item's product page. Please elt us know if you have any other questions. 
28" Series 380 Channel Balance
28" Series 380 Channel Balance
S380-28
$10.97
28" Series 385 Channel Balance
28" Series 385 Channel Balance
S385-28
$10.97
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.