Dave Sr. from SWISCO responded:
September 1, 2017
Looking at your video, it does appear that the cut out in your door is too narrow to allow the lock to pass through. Check to see if there is a trim piece that comes off the door to access the lock. Another idea would be to remove the door from the track to see if the lock can slide out from either the top or bottom of the patio door handle stile
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Dave Sr. from SWISCO responded:
January 18, 2019
Awesome! Thank you so much for clarifying how this is done. I'm certain this will help other customers in the future. |