Homeowner looking for pivot pins and cams

Question

Hi. I have Soft-Lite double hung tilt out vinyl windows that are now having many of the pivot pins break off and I am finding that the metal cams are broken or disintegrated. The windows were made in 2002. The manufacturer will not honor their warranty because they say the old owner of my house did the transfer of warranty wrong. A friend said these are "constant balance" units. Can I just buy the cams and stick in the shoes or is it better to buy both? Do you make these parts out of better quality steel, by any chance? The pot metal is bad.

Thanks

Carl

Thanks

Carl

Jasmine · Accepted Answer

Hi Carl,

Your pivot shoe looks a lot like the 15-177 Coil Balance Shoe. Although, you'll want to remove the shoe and compare the dimensions to confirm that this is the right fit. Unfortunately, the cams are not sold separately from the shoe. They also aren't made in a different material.

Alternate image for 15-177

This shoe is compatible with the 1/2" thick Series 152 Coil Balance, which is secured to the shoe using the 33-072 screw. To determine the the correct springs needed for your assembly, you'll need to remove the coils and check for any stamps/markings on them.

If there are no stamps/markings or they are hard to read, you'll need to obtain the exact weight of your sash. Once you have the sash weight, you'll divide it by the number of coils in the window. This will give you the spring strength needed for the coils so that you can select them from the list of Series 152 balances.

You may also need the 15-143 Coil Bushing, 15-144 Coil Bushing Cap, and the 15-145 Coil Support Barrel.

The pivot bar installed to the bottom of the sash could be a few different pivot bars we carry. I'll need to see your existing pivot bar removed to narrow down the right replacement recommendation.

Please let me know if you have any other questions.