House Doctors request

Quick Learner from Charleston, SC

Apr 8, 2017 8:51 am

Hi,
I am hoping you can help me locate this window balance for one of my customers. The attached pictures hopefully will be enough to identify the correct type.
The exact length of the balance is 32".
Thank you for any assistance you may be able to lend.
Kind regards,
Jack

User submitted photos of a window balance.

11 Replies

Paul from SWISCO

Apr 11, 2017 2:53 pm

Hey, Jack. I'm confident we can help replace this balance, but it will need to be custom made. I would suggest our S795-32 channel balance, but with the top screw-on clip replaced with our 15-198 hook. I'm also not sure what size shoe you need. Look at our 15-195 and 15-194 and let me know which size is better. Finally, please tell me how many you need altogether and we can email you a price quote and custom order link.

Contractor from Hanahan, SC

May 2, 2017 2:04 pm

Hey Paul,
Sorry for the delay. The balance is 1/2" x 1/2". The inside window track wideth is 1 1/4" wide.
We will need 3 window balaces.
Lastly, can the T-lock balance shoe that exists stay in place and the new balance snap on over top. We are just not sure how to remove the balance shoe.
Thanks again for your patience.
Kind regards,
Jack

Contractor from Hanahan, SC

May 10, 2017 1:24 pm

Hi Paul
Not sure if you got may last message. The video was very helpful and the shoe is 1 1/4" wide
How quickly do you think I can get these parts?
Thanks
Jack
House Doctors

Paul from SWISCO

May 11, 2017 9:24 am

Great! Thanks for the update. I'll have someone email you a custom order link for 3 of these immediately. This link will contain a price quote, and will allow you to add the balances to your cart as if they were any other item. You can then check out as normal.

Quick Learner from Hanahan, SC

May 19, 2017 12:18 pm

Hi Paul,
I hope all is well. I need to order 3 balances same as last order except I need them 28" long. Everything else is the same. The balance shoe on the 32" balances you sent worked great.
Can you put that order in.
Thanks for all of your help.
Jack
House Doctors

Paul from SWISCO

May 22, 2017 8:53 am

Glad to hear it worked! Can you confirm the stamp on the 28" long balances?

Contractor from Hanahan, SC

May 22, 2017 3:10 pm

Yes, sorry I forgot to take a picture of it but the number 28 was on the balance and I actually measured it as well.
Does that help or will you require a photo?
Thanks

Paul from SWISCO

May 25, 2017 10:53 am

There should be a letter after the 28. That will indicate how strong the spring needs to be. If not, we will need to know the weight of the sash these balances support so we can calculate the spring strength.

Contractor from Hanahan, SC

May 30, 2017 12:16 pm

Hi Paul,
The stamped number and letter is 28 B. I hope this helps.
Let me know when the 3 balances may be available.
Kind regards,
Jack
House Doctors

Tom from SWISCO

Jun 7, 2017 12:30 pm

Perfect! I'll send you a custom order link for 3 of these immediately.