How to remove shoe

Question

Hi. I need a replacement balance for a tilt window. It looks like your 765 balance and 15-046 shoe. My problem is I cant figure out how to remove the broken shoe. Photos 1 and 2 show the bottom and top of the channel. Photo 3 shows the unbroken shoe on the other side of the window. There's no slot or gap where the shoe can be removed, or a new one inserted. It is too rigid to bend or twist it out. The marking on the balance is 26 5 F28U CMC. Am I missing something, or is there really no way to replace this? Thanks for any help you can give me.

Tom · Accepted Answer

Hello! I agree, the parts you picked out look like they match your existing hardware quite well.

Most windows are made with a cutout in the top of the track for the purposes of removing the pivot shoe. Unfortunately, it's not always the case. Sometimes the manufacturer just seals the shoe in. It's pretty bad design but the good news is that we have a video that shows you exactly how you can make your own cutout. This will allow you to replace the pivot shoe without much trouble.