Hello, I mistakenly ordered the 37" series 395 channel balance. I meant to order the 37" series 380 with the winged shoe. I'm not even sure if that is correct, so I'm uploading some photos of the old shoe and a side-by-side of the old and the new one I received. I believe the 15-005 shoe is what I need, but I only measured about 15/16" on my old shoe where your measure shows 1" - it could be that my old shoe is worn down some though. I'm also uploading pictures of the top with side-by-side as well. I think that will work, but there is a very slight difference. The new top has a plastic lip inside that the old one does not (I took a pen and marked up the lip). Can you take a look and see if I'm on the right track for the top and the shoe? Thanks, John
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Bob from SWISCO responded:
January 2, 2019
Thanks for contacting SWISCO. Sorry for your trouble in procuring the correct balances. Yes, the S380-37 looks correct. The slight difference in the top attachment should not make any difference with the replacement. And you are correct, likely the original shoe was just worn down a bit. Let us know if you have any other questions! |
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Bob from SWISCO responded:
January 2, 2019
We don't have anyone that we'd recommend offhand, but a local handyman would be able to assist you. That said, check out the video below that details how to replace channel balances like your own. If you were able to remove them, you might find installing them to not be too much of a hassle either. |
