Tom from SWISCO responded:
August 25, 2011
Does your window tilt-in?
I have a feeling you did not order the correct replacement parts. The S400-28 is a non-tilt window. |
Tom from SWISCO responded:
August 25, 2011
Start here in our tilt-window spiral balance catalog section- you probably either need the S900 or the S600. Let me know if you need any help choosing the correct replacement balance series.
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