It is a crankout window off a Crestline window. White vinyl window from 20 years ago

Question

I went online and ordered the wrong part from your company? I ordered item # 39-035 thinking it was the right replacement. I went to take the old one out that I attached as a picture and found that I ordered the wrong part? Any chance you could guide me in finding the right part and how can I return the part that I already ordered? Thank you for any help you can send my way. Wade Tirrel, Hartford SD

Tom · Accepted Answer

Sure, we can definitely help. What you have here is a dual arm operator, meaning it connects to the window sash using two different style arms. Yours in particular will be either our 39-032 or 39-156, depending on the size of the shorter link arm. Look over our dimensions and see which one is better.