Paul from SWISCO responded:
January 11, 2018
Thanks for your interest in Swisco. Your jamb liner looks good, however, the balance cover is broken. I am afraid we do not offer them. I suggest removing it and putting a clean cut on it to be able to reuse it. Although it would make it shorter, you can lower it and leave the gap on top that is covered by your blinds/curtains. What also appears to be broken is the bottom tilt pin located on the bottom of the sash. You will need to raise your bottom sash a few inches, tilt the sash in, and twist it to release the bottom pins from the friction shoe that looks like our 15-104.
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