Tom from SWISCO responded:
September 1, 2016
Actually, there's a good chance you only need to replace one part, which is the top sash guide. It looks like that broke, probably due from age, allowing the balance to shoot up. As long as the balance wasn't damaged when this happened, I see no reason why you couldn't reuse it.
Watch the video below for more information on what happened, and what you can do. I cannot tell exactly what your top sash guide is based on this picture, but you can see our entire section here. |
Tom from SWISCO responded:
September 1, 2016
Ah, I see. In that case, you will need to match up the nylon attachments on your balance with those we carry on our site. That's the only way to determine what Series it is you have. I recommend that you look at our Channel Balance Home Page to start out. If you cannot find yours, please take a picture of the nylon attachment on each end for us to see.
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