KINRO Window Balances

Thanks for reaching out! It does appear that the S385-27 should be the correct balance, however, if you haven't removed the balance to double check the shoe measurement, I would recommend doing so. Take a look at the diagram below. You'll need the 2640 stamp.

Comparison of the S380 and S385 balance shoes.

The 18-171 top sash guide appears to be the correct replacement as well. To place an order for these parts, you'll need to add them to your online cart on the website. You can click each individual link in this thread for the part you need to go directly to the store page and add them to your cart.

If you need assistance with placing the order, you'll need to call (888) 991-1929 to speak with a member of customer service. They are available Monday - Friday 8:00am to 4:30pm EST.