Top sash guides for Kinco Window balances

A quick learner from Jacksonville, Fl says:
October 16, 2011
I have a home built by Adams Home Builders in 2002. I am having some problems with several of my Kinco aluminum framed windows. The nylon piece that is located on each side of the sliding window fails and allows the channel balance top to slide past. It always happens when I close the window. I believe that I have correctly identified the channel balance top as #19-005. I think that the top sash guide is #18-034. Are these parts compatible?
Thanks,
Jim
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Mike from SWISCO responded:
October 17, 2011
The Series balance Kinco uses is our Series 385.

As for the top sash guide, please take a look at both 18-044 and 18-166 and see which one would better fit.

If you're still unsure as to which sash guide would work, you can upload a picture of the sash guide you're looking to replace. Please make sure to include their dimensions, as well.
A quick learner from Jacksonville, Fl. says:
October 17, 2011
I believe that the top sash guide #18-166 matches the dimensions of my existing guides exactly.

the only numbers I find on the channel balance are 29 4.

I am sending you pics of the balance tops and the sash guide.

A customer submitted photo of a pivot shoe.
A customer submitted photo of a balance top.
A quick learner from Jacksonville, Fl says:
October 17, 2011
what size rivets will I need to replace the tops on my channel balancers. The number on the channel balance is 29-4.
The tops I will use are #19-005
Thanks for your help.
Jim
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Mike from SWISCO responded:
October 19, 2011
Thank you for the pictures!

The 385 Series balances come complete with both #19-005 and 15-004 Channel Balance Shoes. As for the rivets, take a look at 62-005.
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