Kinco channel guide replacement

A home owner from Florida says:
June 7, 2020
I am looking to replace some channel guides on what I think are Kinco windows. I believe they would be your 380 model as I measured the shoe, and it has a 1" depth. The stamp indicates 28 4, which I think translates to your 2840; however the sash actually weighs 16 lbs; so should it be 2830. Please let me know.
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A home owner from FLorida says:
June 7, 2020
I am looking to replace some sash guides as well as face guides for what I believe are kinco windows. Can you please let me know what part numbers these would be?
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Casey from SWISCO responded:
June 10, 2020

Hello,

You are correct that the (28 4) stamp on your balance would normally indicate a 2840 spring strength option for your S380-29 balances. It is possible that someone replaced your window balances with what they had on hand at some point. If your window sash weighs 16 pounds, I agree that the 2830 would be a better option. 

As for your top sash guide, start by comparing the dimensions of our 18-166 to yours and let us know how they compare. Thank you!
29" Series 380 Channel Balance
29" Series 380 Channel Balance
S380-29
$11.10
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
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