Tom from SWISCO responded:
May 25, 2016
I believe your balance could either be our S380-30 or S385-30, but I can't tell for sure which. You will need to measure the depth of your bottom shoe to confirm which of ours is the better match. The bottom shoe depth is the only difference between them. We list detailed dimensions on each balance's specific store page.
As for the stamp option, "29 9" uses an old rating system no longer in use. You will need to weigh your sash on a scale to determine the best option. For the top sash guide, I think you could have our 18-166. Carefully compare your dimensions to ours to confirm. I'm having trouble finding the lock in your second picture. Can you give me the dimensions of its profile? |
Tom from SWISCO responded:
May 26, 2016
That picture is perfect, thank you! Please give us a little time while we research a possible replacement for this. I don't think we have anything in our inventory now that will match, but I will try my best to find something. I'll let you know as soon as possible.
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Tom from SWISCO responded:
May 31, 2016
Thank you for your continued patience. Unfortunately, we have not been able to locate an exact match for this latch. We have checked around various sources and I'm afraid nobody recognizes it. At this time we will not be able to provide a replacement. I apologize for the inconvenience.
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Tom from SWISCO responded:
June 14, 2016
Hello again! Glad to hear from you again. For a 21 pound sash, the 2930 option is perfect. You can select that option on the S380-30 store page, then add the hardware to your cart.
As for the rectangular holes, it sounds like you're referring to the ones where the 16-002 take out clip installs. Are these missing on your window, or do you already have them? If you don't see these on your window, then those holes are likely meant for this clip. You can see more information on how this hardware works in the video below. |