Looking for Simonton window spring counter balance and pivot shoe.

Question

Hello I'm looking to replace the window pivot shoe and counter balance on my double hung Simonton window.

I recently purchased from your company "S170-407 - 407 Series 170 Coiled Balance Spring" and "15-192 - CertainTeed Pivot Shoe". I purchased two of each.

The pivot shoe looks nearly identical to the one I have except it is too large and will not slide up or down the jamb channel at all.

The counter balance spring is the same outer diameter as the one that broke but the inner diameter is too small and will not fit over the balance drum I have. I tried tapping it lightly with a hammer but it definitely will not fit.

I'm looking to replace both pivot shoes and both counter balance springs for the lower window sash on my double hung window.

I have contacted Simonton but they have not responded and I can't seem to find any direct replacement parts for their windows.

Any help would be greatly appreciated, thank you for your time.

Emily · Accepted Answer

Hi there!

Thanks for reaching out to us. We'd be happy to help with this. Before we recommend anything, can you show us a photo of the original pivot shoe? Seeing it removed from the window sash would be ideal but let us know!