Bob from SWISCO responded:
April 1, 2019
Thanks for posting. Your mortise lock looks like our 82-225; however the handle set used with this lock is no longer available. I would suggest foregoing getting a new internal lock and instead opting for a surface mounted handle set like our 82-005. You may need to adapt this to your door by drilling new holes, but I think this would work for you otherwise. You can also consider exterior handle sets used with the 82-005, like the 82-042 Outside Pull or its Keyed variant, the 82-306. Let us know what you think. |
Bob from SWISCO responded:
April 18, 2019
I'm afraid we don't have any written guides on how to install this handle, but it's fairly straight forward. You just screw it to the door. Where exactly are you running into issues? I'll do my best to walk you through it. |
Bob from SWISCO responded:
April 19, 2019
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Bob from SWISCO responded:
May 6, 2019
Hey! Sorry to hear that you're having trouble. This mortise is held in place with a basic retaining clip, which in your case might have come loose. Watch the video below for more information on how this part is kept in place and let me know if this helps. |
Bob from SWISCO responded:
May 6, 2019
There should have been a retainer clip included. We'll send you a new set with the clip and you'll also have extra replacement parts, since we don't sell the clip separately. Thank you! |
Bob from SWISCO responded:
May 16, 2019
Hey, thanks for taking a few minutes to share the kinds words! We try our best to give our customers the parts and support they need to make their own repairs, so we’re glad to hear we were able to lend a hand. We appreciate your business and for taking a chance on that "contact us" page! |