Replacement bottom shoe for NVR BLDG PROD 1800J Window

Question

Hello,

I have two windows where the bottom shoe bracket is worn and no longer holds the balance. The bracket is made of plastic and fits into the u-shaped balance. I am enclosing a picture of the part. I am looking for a replacement part. Please help.

Here are the details of the window label:
2862 12/18/07
971916.002.000 1800J Single Hung
NVR BLDG PRODS - THURMONT 9/9 Grill 1/4"

Thanks,
Bobby

User submitted a photo of window hardware.

Tom · Accepted Answer

Thanks for posting, Bobby. I think we can help, but I'll need you to confirm something. Looking at this picture, I can just make out an indentation along the front of the shoe. Does the metal channel have the same indentation to accept that? If so, I'm afraid this shoe is no longer made.

You see, the manufacturer discontinued this type of balance as they found that it wasn't a necessary design. Our Series 795 can replace the whole balance, as it works on the same principle, but the 15-195 shoe that is sold separately will not replace this old one if the channel is indented as I suspect.