Emily from SWISCO responded:
February 13, 2023
Thanks for reaching out to us. It looks like you have the Series 770 but with the 62-105 hook so that it can connect with a pivot shoe like our 15-105. This configuration isn't a stock item of ours but we can still help via custom order. I'll just need a few more details. Can you confirm the length of the metal channel and the stamp printed on the balance? Can you also tell me the number of balances you're looking for? |
Emily from SWISCO responded:
February 15, 2023
Great, thank you for getting back to me! There's just one thing I wanted to clear up. Our balance installs with a screw but upon a closer look at your photos, it doesn't look like your assembly does. Can you confirm how your balance mounts to the top of the window track? I just want to ensure we get you the proper hardware for this repair. Note, we'll be using the 41D stamp for your replacements. A pair of balances with this stamp will support a sash weighing 27 to 32 pounds. |
Emily from SWISCO responded:
February 17, 2023
Hello! I just wanted to pop in and let you know that we are still researching this. The fact that this balance pinches into the track is a little odd so please bear with us a little longer. Thank you so much for your patience! |
Emily from SWISCO responded:
February 21, 2023
Hi there! Thank you for waiting. I know it took a bit but we really appreciate your patience while we looked into this. I'm afraid we couldn't find a balance that installs the same way yours does. The best we can offer is to custom-make our Series 770 but with the terminal clip swapped out for the 62-105. Just keep in mind that our balance isn't designed to install the way yours does and instead installs with a screw at the top of the window track so I can't promise this will work. It is also important to note that custom orders are nonrefundable. What I'll do now is email you an order link and price quote for (8) S770-41 balances with a 41D stamp and 62-105 hook attached at the end of the cord. You can use this to place an order on our website. Note, there is a 5-6 week lead time. If you wanted to change the quantity, just let me know right here on this page and I'd be happy to do so. I can't include the 15-105 pivot shoe in this order link so don't forget to add your needed quantity to your cart separately. If you have any questions just let me know! |