Paul from SWISCO responded:
February 28, 2017
I feel your frustration. The window manufacturer made your sashes specifically so that they cannot be removed, so you can't get to the side of the sash to replace the broken bracket. We do have a bracket, the 17-031, that can be screwed on the bottom of the sash that works with Series 400 balance. Could this work for you?
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Paul from SWISCO responded:
March 24, 2017
You shouldn't go any more than that. Even 6 may be a lot. When charging, make sure someone is holding the sash up for you as high as they can. When you charge the spiral, make sure it is as close to the tube as you can comfortably get. You want as much of the spiral in the tube when you turn it.
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