Milgard Caldwell window balances

Home Owner from Auburn, CA
just wanted to make sure I order the right parts.
Thank you very much for your help!
4 user uploaded images
6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thanks for reaching out to us. We're happy to help with this. Can you measure the bottom shoe as shown below and tell us what you get? Can you also show us a photo of the inside of the metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel.

Profile view of a winged balance attachment
Profile view of a winged balance attachment

Home Owner from Auburn, CA
Depth is 1 1/16"
Let me know if you need any more information.
Thanks!
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you kindly! Based on your photos, take a look at the S380-21 and S385-21 channel balances with the 2020 stamp option. The Series 380 has a 1" deep shoe and the Series 385 has a 1-3/32" deep shoe, but we don't have a balance with your shoe's depth. It's possible that the shoe was once 1-3/32" and wore down over time. It also couldn't hurt to double-check your dimensions just to be safe! 

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

Home Owner from Auburn, CA
Thank you for your help!  Parts arrived rapidly and they are a perfect fit!
Emily
Emily from SWISCO
SWISCO
Expert

We're happy to help and appreciate your business! Please let us know if you have any other hardware questions.

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