Missing channel balance

A quick learner from Pico Rivera, CA 90660 says:
April 26, 2018
The window in my home doesn't go up because when I removed sash I found out theyre missing. That is some of the remains label and I'm hoping you can help identify the channel balances.
Thumbnail of the uploaded file named window1.jpg
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Casey from SWISCO responded:
April 26, 2018

Hi there,

We'd be happy to help you find your replacement balances. To get started, do you have a window that is the same model and size as this one? If so, you can remove your balance and send us some pictures so that we can match you up with a replacement. Thank you!
A quick learner from Pico Rivera CA says:
April 27, 2018
Ugh, yes I do have that window in another restroom. I'm having problems with the side clips, they're stuck
What can I do to pull them up, I don't want to break them.
Thumbnail of the uploaded file named window2.jpg
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Casey from SWISCO responded:
April 27, 2018

Here is a link to one of our media guides that should help!

Let us know if you need help with anything else. 
A quick learner from Pico Rivera CA says:
April 27, 2018
The problem is the side clips. I had no problems with the window that needs the part. This window is the same and I have no issues with it but we're trying to identify the part and I can't pull up the clips, I don't want to break it. I hope the photos help
Thumbnail of the uploaded file named Sideclip2.jpg
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Paul from SWISCO responded:
May 1, 2018

Ah, I recognize this. This is a take out clip used to help channel balances release from the window. Our 16-002 should be a match. As for why you can't pull them out, they could be bent inside, rendering them more or less useless. These actually cannot be removed without breaking them. Just be careful, as you don't want to damage the frame.
Take Out Clip
Take Out Clip
16-002
$0.41
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