Mortise double hook patio door lock

Quick Learner from Maryland
I need help replacing this part. I bought a different one the 82-239 and it does not work with my remaining hardware.
3 user uploaded images
6 Replies
Tom
Tom from SWISCO
SWISCO
Expert

Looking at your photos, the 82-239 looks like it'd be a great match. I'm surprised to hear that it didn't work. Can you go into more detail as to why it failed? 

Quick Learner from Maryland
The 82?239 as you see is slightly different. It does not along with the old face plate and the one that came with does not reach the upper screws holes.
2 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

I think I see the issue. The piece you're holding up in your second image is not the face plate, that's the keeper. This is the plate that the hooks secure to.

The 82-239 specifically does not come with a face plate. You can still use it, but you will have to re-use your original face plate.

Sorry for the confusion, I hope this helps.

Quick Learner from Maryland
Thank you for that clarification. Still need to figure out how to match the scree holes to the faceplate since they don't match. Is there another product that would better fit my door or do I need to drill my faceplate to match the new lock?
Tom
Tom from SWISCO
SWISCO
Expert

You shouldn't have to drill anything. If it doesn't fit then I wouldn't try to force it. 

With that in mind you may want to consider our 82-265. This is the same thing as the 82-239 but it comes with a face plate.

You can see our return policy here to get a refund for the hardware you already purchased.

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