My Andersen Operator is Wider Than Yours

A quick learner from USA says:

September 24, 2013

I recently ordered replacement Anderson Straight Arm Operator, 9 3/8" Arm kits for left and right. We received the kits and the mechanism that is mounted on the Window sill is wider than the original one we have. Our present one has 3 4/16" distance between the two screw holes....the one we received has 3 15/16 distance between holes. This causes a problem because the mechanism box is inset into the window sill. The arm that extends out has a #7095L or R depending on which way they open. I entered the number inside the crank to find replacement information(60-C-7041-G2) Do you have in stock the mechanism with a 3 4/16" inset? These windows mechanisms were put in in 1970.

Tom from SWISCO responded:

September 24, 2013

Thanks for posting. I'm sorry to hear our operators didn't work for you. Could I see a few pictures of the new and old operators side-by-side? That will help us determine a possible replacement.

A quick learner from USA says:

October 2, 2013

I have attached a few pictures.. connie

A customer submitted image of their Andersen operators.

Tom from SWISCO responded:

October 4, 2013

Thank you for the additional images. I just want to let you know we are still researching a possible replacement for this operator. Please bear with us a little longer.

Dave Sr. from SWISCO responded:

October 9, 2013

Thank you for your patience in this matter. I'm afraid we have not been able to find an exact match for your odd operator. It is clearly very old, and may not be made anymore.

I'm thinking you might be able to use our 39-027E and 39-028E operators along with our 39-533 track. It might take some modification of your sill, and I can't guarantee that it will work, but it is the closest thing that I can find.

Andersen Straight Arm Operator, 9 3/8" Arm

39-094

$99.97

Andersen Straight Arm Operator, 9 3/8" arm

39-095

$99.97

Ellipse Style Single Arm Operator, 9-1/2"

39-027E

$20.70

11-3/8" Casement Operator Track, 3 Hole

39-533

$4.05

Ellipse Style Single Arm Operator, 9-1/2"

39-028E

$20.70

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	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.