My vinyl tilt windows don't stay up

Quick Learner from Concord, NC
I have two bedroom vinyl windows identicle, one I can't open and the other one doesn't stay up, please help me repair them, thanks.
5 user uploaded images
8 Replies
Casey
Casey from SWISCO
SWISCO
Expert

Hello,

It looks like your window uises S770 style balances with the 62-105 hook attached, which we can supply through a custom order. To get started, we'll need to know the exact weight of the sash the balances support to confirm the strength option needed for your balances. 

As for the broken tilt latch, we'll need to see an intact version from another window to narrow down your options. Thank you! 

Quick Learner from Concord, NC
Can you use the same balances just add whats broken.
Casey
Casey from SWISCO
SWISCO
Expert

I'm sorry but I'm not sure what you mean. If you're referring to replacing the internal spring and pulley, unfortunately, we are not able to do that since the balances are under a lot of tension. If the balances are older and no longer support the weight of the sash, you'll need to replace the entire balance on both sides. 

Quick Learner from Concord, NC
Please need your help repairing my vinyl tilt windows won't stay up and the tilt latches all broken, balances weight is 14.7lb each and they have a hook on one side and have included an image of the shoes where the hook hooks up to, thank for your help.
5 user uploaded images
Casey
Casey from SWISCO
SWISCO
Expert

It looks like you're showing the same balances and type of tilt latch as your original post above. If the sash the balances support weighs 14.7 pounds, you would need S770-28 (28B) custom balances with the 62-105 hook attached to support between 12-18 pounds. Just let us know if that is the case and we'll be happy to send over an order link for four balances. 

As for the tilt latches, we can't be sure based on a damaged part but the 26-243 and 26-244 would be a good place to start. Take a look and compare the specifications below to an intact latch from one of your windows. 

Alternate view of 26-244
Alternate view of 26-244

Profile view of 26-244
Profile view of 26-244

Quick Learner from Concord, NC
Thank you for your reply, I'd like to order 4 balances S770-28 with the 62-105 hook and 2 of each tilt laches because they are at a customer site 2x 26-43 and 2x 26-44
Casey
Casey from SWISCO
SWISCO
Expert

We just sent over an order link and price quote for the balances you requested. Keep in mind that the link does not include the tilt latches but they can be added to the same order directly from our website. Take a look and let us know if you need anything else.

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