NEW BUILD IN 2008 WINDOW WON'T STAY UP

Home Owner from Cincinnati, Ohio
House was built in 2008 and window wont stay up. I am not sure of window manufacturer. I may need new shoes also? Can you help me identify these parts?
Thank you
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for posting! You'll need our Series 795 Channel Balances to replace your existing hardware. The come assembled with the 15-195, 1-1/4" T-Lock Balance shoe with a closed cam.

To determine exactly which balance you'll need, confirm the length of the metal channel as well as the stamp from the metal channel of the balance. Once you've confirmed the length, you'll be able to select it from the list of balances, shown in the link above, then you'll use the stamp to select your stamp option.

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