Need 2 new channel balances and probably the corresponding part that screws to the sash

Home Owner from Dundee, Oregon
One Channel balance says "31 3 JK Caldwell" and the other is stamped "31 4 Caldwell FM". Multiple parts look bent, broken, or chipped. The metal part measures 32" even though it is stamped "31". The sash weighs 21 lbs.

Let me know if you need further information.

Thanks,
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6 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Hey there,

Thanks for reaching out! I am confident we can supply you with the balances you need but there are a few details I'll need to confirm before we can move forward. May I see a photo of the spring and pulley in the center of the balance channel? This is where the spring and the pulley meet in the center of the balance.

Please also confirm the dimension for the depth of your bottom. This measurement should be either 1" or 1-3/32".

Profile view of a winged balance attachment
Profile view of a winged balance attachment

In the meantime, we do not carry an exact replacement match for your existing top sash guide but I believe our 18-008H 5/8" Top Sash Guide should work well as a suitable replacement. To confirm, review and compare the dimensions below.

Dimenisons for 18-008H
Dimenisons for 18-008H

Alternate view of 18-008H
Alternate view of 18-008H


Home Owner from Dundee, Oregon
I think I have gathered all the information you needed. Some of the measurements are not precisely the same as your diagram. I have highlighted those in yellow. I have added photos of the spring and pulley. Let me know if you need anything else.
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Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for confirming the measurements. Since your balances have a 1" shoe depth, you'll be able to use the S380-32. To determine the stamp needed for your balances, you'll need to obtain the exact weight of the sash. If the weight falls between 16 to 23lbs you'll need the 3130 stamp; if it is between 23 to 28lbs, you'll need the 3140 stamp.

The dimensions for your top sash guide seem to match those from the 18-008H. As mentioned it is not an exact match but it should work as a suitable replacement for your existing top sash guide.

Home Owner from Dundee, Oregon
our sash weighs 21 lbs. so I'll order the 3130 stamp. Thanks so much for walking me through this!
Jasmine
Jasmine from SWISCO
SWISCO
Expert

I'm happy to help! Please don't hesitate to reach out with any other hardware repair questions you might have.

Have a great day!

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