Jasmine from SWISCO responded:
April 28, 2023
Thanks for posting. Your sweep lock looks a lot like our 95-005. Look over the dimensions and compare them to you existing sweep lock to determine if this is the right replacement. Alternate image for 90-005
The take out clip you have pictured would be our 16-002. Which is compatible with a few different balances. To determine the right balance replacement for your window. I'll need to see a clearer photo of both the top and bottom attachments. You may need to remove the balance from the window to provide a clear photo. |
Jasmine from SWISCO responded:
May 1, 2023
In the first set of photos sent, there appears to be a channel balance in the window in the first photo. Is that balance no longer in the window? If it is, that is the part I am requesting to see removed from the window. I'll be able to use that to identify the other balances but only if it is the same exact type of window. |
Tom from SWISCO responded:
May 2, 2023
Jasmine isn't here today, but I will do my best to help you. Reading over your messages and looking at your photos, I can tell you that it's going to be very difficult to ID your balances without having the originals on hand to use as a reference. I think we can still help, but you need to understand now that any recommendation I make will be an educated guess. With that in mind, I'm going to need the following information from you:
I should be able to use this data to determine the configuration, calibration, and length of the missing balances. Just note that I'm asking for this information under the assumption that the window that still has its balances and the window that's missing its balances are identical, aside from size. That is to say, the same make and model. |
Tom from SWISCO responded:
May 2, 2023
Thank you. This is definitely getting us on the right track, but I still need to see the other balance's nylon fittings clearly and without obstruction. I can see the top fitting well enough, but not the bottom; it's too obscured. Considering we don't have any other reference to work from then we can't really take any chances. You have to take it out so that I can see that bottom fitting clearly. If possible, I'd also like to know its depth. This isn't something we can guess at or work around. This balance is the only reference I have to work with right now; without it, I have nothing else to base my recommendation on. Removal is necessary for us to proceed. |