I've attached pictures to help. Here is a description of the attached photos:
20140925_120906.jpg: the front of the broken balancer (for one of the larger windows in home# 1)
20140925_120929.jpg: the back of the broken balancer (for one of the larger windows in home# 1)
20140910_172852.jpg: a good balancer (for one of the larger windows in home# 1)
20140910_172921.jpg: the pivot bar that inserts into the balancer for one of the larger windows (in home# 1)
20140905_154843.jpg: label on the inside upper frame of one window in home# 1 (not the larger windows)
20140910_164739.jpg: another label on the inside upper frame of one window in home# 1 (not the larger windows)
20140910_173009.jpg: label on the inside upper frame of one window in home# 1 (on the larger windows)
20140910_173015.jpg: another label on the inside upper frame of one window in home# 1 (on the larger windows)
20140907_202220.jpg: a bent pivot bar, seems to be approx. 3", in home# 2 (the other pivot bar for this window completely broke)
All of the windows are double hung, tilt-out windows.
Please let me know if you need any additional information. Thanks in advance for your help!
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Best Regards,
Melinda
