Need a new channel

A quick learner from Oregon says:
I need to order a new channel for my window not sure whate kind and what option I need.
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Emily from SWISCO responded:

Hi there!

We'd be happy to help but we'll need to see your top nylon fitting. I can only see the bottom fitting in the above pictures. Take a look at the video below, it'll explain exactly what we'll need to see.

A quick learner from Oregon says:
These are the new pictures
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Emily from SWISCO responded:

Perfect!

With this combination of attachments, you could have either an S380-21 or S385-21 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need a spring strength option of 2020. 

If you have any further questions just let us know. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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